To calm them down and earn their trust and confidence, you’ll need to adopt a patient attitude. When IT pros choose to be patient with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions. Being willing to learn is one of the most critical qualities of an exceptional help desk technician. A willingness to learn takes humility and the ability to accept constructive criticism from your peers. This characteristic is very attractive to employers; virtually every company wants to hire employees who are lifelong learners. To be a successful help desk technician, you must have business awareness.
- The job allows you to get your foot in the door for higher positions, such as an IT manager, a network administrator or an IT security specialist.
- This 64 hour long video lecture series is spread across multiple weeks and is open to everyone, regardless of your previous experience (technical or otherwise).
- Don’t go in there expecting to regurgitate what they already know about you, and impress them.
- Lead a hackathon team and submit your team’s work to the firm to get name recognition.
- In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills.
The five steps listed here were critical for ensuring when QA engineer posts became available and helpful in achieving the transition. Most who were able to make the transition applied these steps; they continued to put themself in a position to succeed and eventually made it to full-time software engineering employment. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers. Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree. You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set.
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Eventbrite’s Engineering Pipeline
It’s a tech career starting point that requires you to listen well, have top-notch communication skills and walk into work knowing that each day will never be the same as the last. IT support technicians need to be creative when explaining technology issues to the general population. “The key challenge that I faced in the start was explaining technical terms to non-technically educated people,” says Joseph Ferdinando, founder of Hot Head Tech. This piece of ad content was created by Rasmussen University to support its educational programs.
- Another quality every help desk technician should possess is the ability to pay attention to detail.
- This makes the job much less stressful than you may have imagined.
- That said, the world of IT offers a variety of career paths in diverse industries.
- Working as a help desk technician can give you the opportunity to gain sought-after soft skills that are critical in the IT field, including communication, critical thinking and prioritization.
- By following the steps outlined above, we hope you will be one step closer to realizing your ambition to transfer from customer support to software engineering.
- When a client encounters an issue, reach out to engineers for assistance.
- Landing one of these positions could help you on your way to a long and robust career in IT, so let’s take a closer look at what you can expect from the experience.
As you gain additional experience, you’ll be eligible to take on more responsibility. If you work as a liaison between an IT department and the employees of an organization, you may earn a higher salary than a computer user support specialist. Computer network support specialists earn a median annual wage of $65,450. By following the steps outlined above, we hope you will be one step closer to realizing https://remotemode.net/ your ambition to transfer from customer support to software engineering. Of course, there are many additional elements to address in addition to these five phases, such as communication methods, technical learning suggestions, and how to build a support system. Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933.
The IT help desk can be a rewarding career
Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources. If you enjoy working with people and technology, a help desk technician position help desk engineer could be a great fit for you. Read on to learn more about the role and how you can become one. Think of yourself as a detective who must glean the right information to properly analyze any given technical issue.
Gen Z hackers created a sophisticated new playbook for cyberattacks – Fast Company
Gen Z hackers created a sophisticated new playbook for cyberattacks.
Posted: Wed, 11 Oct 2023 04:10:00 GMT [source]